FAQ

Why did we pick the business name 9 Silent Whispers?

 

When my new partner (Shayne) and I first met he lived in house number 9 and I lived in a different town in house number 9. When we moved in together it was house number 9. We decided then 9 must have some influence in our lives so when picking a business name we felt 9 needed to be in it.

While studying my Diploma in Holistic Counselling I learnt about numerology. It turned out both our Life Path numbers (birth DD/MM/YYYY) related to 9. One of the characteristics of number 9 is “open house, for anyone in need”. This is how I viewed our business. I had others say “9 means the end of the journey which is bad. I see it as we finally found our path in life’s journey. This is what we are meant to do.

My vision was to open a healing centre where I could practice Holistic Counselling and Reiki plus sell products used in healing sessions. Silent Whispers was decided due to the counselling/reiki (healing side). I felt people who needed or wanted help felt silenced and frowned upon from the “normal” population (whatever that is supposed to be). So our name was born. 9 Silent Whispers.

For a more detailed read about 9 Silent Whispers, read my blog called BIO- my journey

 

Why buy from 9 Silent Whispers?

Are you worried about buying fake gemstones? You should be as it has become very common online. I only buy my stock from reputable suppliers to ensure you get the quality you desire and deserve. When possible I visit the supplier to hand pick items directly.

 

Thank you for supporting a small Australian Owned business.

 

How Do I Place An Order?

 

Ordering is easy. Just add items to your cart as you shop. When finished you can select to Go To Cart to arrange payment. In your cart you can opt to delete any items if you wish, go back to more shopping, or finish and make payment.

To make a quicker selection you can click on the "search" bar and enter the item you are looking for. Or click on the category you desire on the menu bar (e.g Jewellery, rings). 

It would be a shame if you didn't take time to browse through all the categories as you may miss out on something special.

 

 

Delivery Times and Fees

 

We will pack and post your items within 2 business days. We use Australia Post and Sendle mostly. You should receive your delivery within 2 to 10 working days once posted. Rural and remote areas can be up to 20 working days.

The times above are pre Covid-19 and delays may occur during these times. We will still pack and ship your order within 2 days but can't guarantee delivery times.

During Covid-19 Australia Post announced they have been experiencing some delays. You will receive a tracking number with Pack and Post items. Please contact us on 9silentwhispers@gmail.com if you have concerns regarding late delivery. Some of our smaller items will be posted without a tracking number.

Our Delivery costs are a flat $9 fee for orders under $60. We offer free delivery for items $60 and above. Delivery costs are high in Australia and we absorb some of the costs without adding it onto our prices in many cases.

Please make sure you give correct/sufficient address details. If your parcel is returned to us due to incorrect delivery address or failure to pickup from Post Office, we will contact you to organise your item to be reposted at your expense.

 

Terms and Conditions

 

All payments must be made at the time of purchase.

 

If an item is sold out or does not appear on our site please contact us at 9silentwhispers@gmail.com to make an enquiry.

We do not refund for change of mind, earrings or items on sale. Please select carefully before making your purchase. Please read "Returns & Refunds" if you don't receive your order or it arrives broken.

We believe in treating everyone with respect and expect the same in return. No bullying or disrespect will be tolerated or excepted on this site.

Attention: Healing crystal meanings are NOT prescriptions or healthcare information. 

Secure Ordering & Payment Options

 

All prices are quoted in Australian Dollars. Our choice for payment is with Paypal who provide a secure payment method.

You do not require a Paypal account to pay via the Paypal checkout. You just need a Visa/Mastercard Debit or Credit card.

Once your payment has been received your order will be shipped within 2 working days.

 

Returns & Refunds

 

Our commitment is to provide you with quality products.

Items on sale, earrings or change of mind will not be refunded so please select carefully before making your purchase.

We take great care packing your items before shipping. If you received your delivery and it is damaged you must notify us within 24 hours of receipt. Please take photos of the goods and packaging and email to 9silentwhispers@gmail.com with your concerns. We will contact you regarding further actions before returning items to us.

Returning goods is at your expense. If you have a PayPal account you may be able to make a claim for Returned Shipping through PayPal if you have registered for this option prior to your purchase. For more information click here

If you are approved, your refund will be processed back to the payment method used on purchase minus any returned shipping costs if applicable.

 

Exchanges

Exchanges are not accepted. We do not refund for change of mind. Please select carefully before making your purchase. 

 

 

Privacy Policy

 

What type of information is collected?

We receive, collect and store any information you enter on our website or provide to us. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

At no time do we store you credit card details. We use PayPal which is a secure gateway payment system.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How we store, use, share and disclose our site visitors' personal information?

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell/show our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

At no time would we ever sell or give your details to outside groups or organisations.

How we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

There are two types of cookies:

Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.

Take a look at the table below to view which cookies Wix places on Wix sites:

Cookie nameLife spanPurpose

svSession ; Persistent ; Identifies unique visitors and tracks a visitor’s sessions on a site

hs ; Session ; Security

XSRF-TOKEN ; Persistent ; Security

smSession ; Persistent (Two weeks) ; Identifies logged in site members

TSxxxxxxxx (where x is replaced with a random series of numbers and letters) ; Persistent ; Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) ; Persistent ; Security

Wix business solutions and cookies

Wix business solutions (e.g. Wix Stores, Wix Restaurants, or Wix Bookings) and third-party apps may use cookies that aren't listed in the table above. 

You can check which cookies are used on any platforms using Chrome's built-in cookie view. Just click Secure next to the URL bar and then click cookies.

How you can withdraw your consent?

If you don’t want us to process your data anymore, please contact us at 9silentwhispers@gmail.com or send us mail to:                                 

9 Silent Whispers

1/20 Emma Way

Goonellabah  NSW  2480

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at 9silentwhispers@gmail.com or send us mail to: 

9 Silent Whispers

1/20 Emma Way

Goonellabah  NSW  2480

This Privacy Policy was formulated on 27/07/2020.

SHIPPING

* Free shipping for orders over $60 Deliveries to Australia only.

 

Flate rate $9 for all orders $59.99 and below.

For overseas enquiries please contact us via our contact page.

CONTACT

Tanya Everett

Phone

0413 962 968

Address

Online Store based in Lismore NSW

ABN 94 831 656 521

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